We collect certain information or data about you when you contact us.
- questions, queries or feedback you leave, including your email address, if you contact Muse Research.
- your IP address, and details of which version of web browser you used as well as information on how you use our website site, by using cookies and page tagging techniques.
This information helps us to:
- provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- carry out our obligations arising from any contracts entered into between you and us
- ensure that content from our site is presented in the most effective manner for you and for your device
This information can be viewed by authorised people in Muse Research and our supplier Tom Stevens to:
- respond to any feedback you send us
- improve the site by monitoring how you use it
Where your information is stored
We store your information, whenever possible, on secure servers in the European Economic Area (EEA).
Some of our suppliers are based outside the EEA and therefore your information may be accessed outside the EEA. We have strict controls over how and why your information can be accessed.
Keeping your information secure
We have procedures and security features in place to keep your information secure once we receive it. This is detailed in our Data Protection and Security Policy.
Disclosing your information
You can find out what information we hold about you, and ask us not to use any of the information we collect. If you wish to exercise this right, please send your request to firstname.lastname@example.org
This policy explains what cookies are, how Muse Research uses them on our website and what you can do to manage how they are used.
Cookies and how they benefit you
Our cookies help us:
- Make our website work as you’d expect.
- Remember your settings during and between visits.
- Improve the speed/security of the site.
- Allow you to share pages with social networks like Facebook.
- Continuously improve our website for you.
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:
- Some date in the future – which might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time.
- When you close your browser – this is called a session cookie, the next time you start your browser these will have vanished.
- Some date in the past – this is how the server asks a browser to remove a previously-stored cookie.
Our own cookies
- Remembering if you have accepted our terms and conditions.
- There is no way to prevent these cookies being set other than to not use our site.
Anonymous visitor statistics cookies
Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
The new data protection requirements have a number of reasons by which we can use the personal information you provide to us. One of these is called ‘legitimate interests’.
This means that we have the potential to use your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. So, what does this mean? When you provide your personal details to us we may use your information to allow us to tell you what we do as an organisation. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.
Some typical examples of when we might use the approach are for direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends.
How we may use your personal information
Direct Marketing: We may send postal or email marketing which further the aims and objectives of the company. We will also make sure our marketing is relevant for you, tailored to your interests.
Analytics: To use your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.
Due Diligence: We need to undertake due diligence on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.
We will also hold information about you so that we can respect your preferences for being contacted by us.
Before we use your personal information for our legitimate interests, we will always consider and balance any potential impact on you and your rights under data protection legislation and any other relevant law. Our legitimate business interests do not automatically override your interests – we will never use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time by using our contact form on the ‘Contact Us’ page.
Last Review Date: May 2018